How Our Legal Terms Apply to Your Account
When you open an account with us, you enter into a direct relationship governed by the terms published on this page. These terms define what we collect, how we store it, and under what conditions your account can be suspended or closed. Access to the platform
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is conditional on local law — if local regulations in your region do not permit participation, the terms make clear that access is not extended. For payment-linked matters, any transaction made via Touch 'n Go eWallet, Boost, or GrabPay is subject to both our account terms
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and the respective wallet provider's own conditions. We do not override those; both sets of terms apply in parallel. Disputes relating to account balances, transaction records or account closure follow the process set out in the terms — starting with a written request to our support
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team, followed by a formal review period. We retain account transaction records in line with the retention schedule described in the Data section below. Changes to these terms are communicated via your registered contact method before they take effect. Continuing to use the account after notification
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counts as acceptance. If you disagree with a change, the correct path is to contact support and, if needed, request account closure before the effective date.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.